Remote Supports Resource Library
Educational materials for families, case managers, healthcare providers, and private-pay clients.
Understanding Remote Supports
Plain-language guide to what Remote Supports are and how they help.
Guide for Families
How families can evaluate fit, safety needs, and private-pay options.
Guide for Case Managers
Referral workflow, support needs, and service planning considerations.
Technology Guide
Overview of tablets, sensors, alerts, and support workflows.
Funding & Eligibility Guide
High-level explanation of Community First Choice (CFC), HCBS waivers, and how Remote Supports fits each pathway.
Frequently Asked Questions
Answers about privacy, safety, cost, and getting started.
Frequently Asked Questions
Is Remote Supports only for Medicaid clients?
No. Norena can speak with families about Community First Choice, HCBS waiver, and private-pay options.
Do I need an HCBS waiver to get Remote Supports?
Not necessarily. Many Medicaid members access Remote Supports through Community First Choice (CFC), a state plan benefit that doesn't require waiver enrollment. An HCBS waiver can also cover Remote Supports for members enrolled in one. Your case manager can confirm which pathway fits.
Is this an emergency service?
No. Remote Supports is not a substitute for emergency response. Call 911 for emergencies.
Can families and case managers submit referrals?
Yes. The referral portal is designed for case managers, families, providers, and community organizations.